You have questions? We have answers!
info@belcorporation.com
Got a question?
No problem.
About delivery
How do I place an order?
Follow the on-screen instructions to proceed through the checkout process. Once your order is submitted, a ‘Thank You’ page will appear. Save a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us at : INFO@BELCORPORATION.COM
Help my order is missing!?
Please contact our support team for assistance at: INFO@BELCORPORATION.COM
How do I change or cancel my order?
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified.
My Item(s) arrived damaged, what should I do?
Please contact us right away at аt : INFO@BELCORPORATION.COM
I typed in my wrong address and need to change it
Unfortunately, once orders are submitted, they cannot be canceled or modified.
Shipping & Returns
How do I qualify for free shipping?
We offer FREE shipping on all orders over £25 within the UK.
How do I return a product in sellable condition?
If you are not satisfied with your order, we will be happy to offer an exchange or refund within 14 days of purchase from www.bel-london.com (minus the cost of shipping). Unfortunately, we are not able to offer refunds or exchanges on sale items or samples. For more details please read our Terms and Conditions of Sale .
How do I pay for my order?
Payment must be made on the Site immediately at the time of placing the order by the methods of payment available on the website. Any other method of payment shall not be accepted. The amount of the order will be debited upon expedition of the order.
Payment methods accepted: bank card (Visa, MasterCard, American Express), Paypal, Apple Pay.
How much do I pay for shipping?
SHIPPING COSTS
Shipping Method | Standard Shipping | Express Shipping | ||
Country | Shipping Cost | Delivery Time (excluding processing time) | Shipping cost | Delivery Time (excluding processing time) |
United Kingdom | £4.95 | Within 3-5 working days | £6.99 | Within 2 working days |
Standard Delivery is free for all orders on £25 or above and/or as amended from time to time. If the order is placed after the relevant cut-off time as communicated, it will be processed the following business day.
Promotions
How do I receive discounts or promo codes for my order?
If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, our kits and gift sets are a great way to receive multiple products at a value.
Can I use more than one promo code at a time?
Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash